Delivery & Returns
SHIPPING & DISPATCH FOR PRE-ORDERED ITEMS
Any item which is pre ordered, made to order, customised or personalised can have a lead time of up to 8-12 weeks before it is shipped, please see individual items in the online shop for estimated lead times. We will use the most suitable delivery service for your area/country
Once the item has been delivered to the studio, please allow up to 5 working days to process orders and for shipment.
If you need your order sooner than this, please contact us at contact@crazyinlovebridal.com before placing your order
SHIPPING
ACCESSORIES & SHOES
Shipping to the UK
From £5.50
Sent Tracked & Signed
Shipping to Europe & Ireland
From £8.50
Sent Tracked & Signed
International Shipping
From £12.50
Sent Tracked & Signed
BRIDALWEAR
Shipping to the UK
From £15
Sent Tracked & Signed
Shipping to Europe & Ireland
From £25
Sent Tracked & Signed
International Shipping
From £45
Sent Tracked & Signed
Please note: Unexpected shipping delays may occur which we have no control over and cannot be held responsible for, but we will always endeavour to notify you of these where possible
TAXES & DUTIES
Shipping costs are exclusive of any import tax or customs duties which may be payable on delivery. If you are ordering your bridal outfit to be delivered internationally Crazy In Love Bridal is not responsible for any fees charged or delay caused by customs. The carrier will contact you in case of any extra charges or customs clearance. Please be advised that it is your responsibility to pay for these extra charges
EXCHANGES & REFUNDS
Preorder
All of our Rebel Bride items are bespoke, made-to-order and are therefore not eligible for refunds or exchanges.
We strongly recommend referring to the sizing charts before you place your order and we are happy to answer any questions, send you more information, photos before you place your order - please email contact@crazyinlovebridal.com if you have any concerns
The OUTLET
All of our OUTLET bridal items are ex samples and are likely to have minor signs of wear and are not eligible for refunds or exchanges. We strongly recommend referring to the sizing charts before you place your order and we are happy to answer any questions, send you more information, photos before you place your order - please email contact@crazyinlovebridal.com if you have any concerns
Bridal Shoes
All of our bridal shoes made-to-measure and are not eligible for refunds of exchanges.
We strongly recommend you complete the Measurements Form before you place your order, we will be happy to answer any questions, send you more information, photos or fabric swatches before you place your order- please email contact@crazyinlovebridal.com if you have any concerns
Gifts & Accessories
Many of the gifts & accessories items bought via our online shop are eligible for exchange or refund, excluding any item which has been made-to-order or customised
Items not eligible for return are:
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Veils (made to order/bespoke)
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Bridal gloves
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Any item which has been customised/personalised
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Earrings
For refunds of any other item(s) bought from the online shop, please email us at contact@crazyinlovebridal.com within 14 days from receipt of delivery quoting your name and order number and request to exchange/return
Refunds/exchanges will only be accepted if items are in their original condition, have not been used, altered, worn or washed, and with all tags attached and in their original packaging. We reserve the right to refuse returns if these conditions are not met
Items must be returned within a 14 day period from acceptance of a refund/exchange, and you will be required to arrange and pay for the return of the item(s) to us. Crazy In Love Bridal will not refund the shipping costs for returning your item(s)
We encourage you to return your item(s) via a prepaid registered or traceable postal service and strongly recommend taking note of your tracking number. Crazy In Love Bridal is not liable for the loss of items being returned
Exchanges are only available for items of the same value. If additional payment is required a full refund will be made and a new order must be made
Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund
If you are approved, then your refund will be processed via the original method of payment. Please be aware that this can take up to 10 working days to appear in your bank account.
FAULTY OR DAMAGED ITEMS
If you unfortunately receive any item that is faulty/damaged on delivery, please contact us immediately at contact@crazyinlovebridal.com so that we can resolve any issue.